What is your refund and cancellation policy? July 16, 2015 July 16, 2015 DestinationsKenya You must call 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess a $35 termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up. Next postShould I print a receipt to show the tour guide?